Incident Manager
East Midlands (Hybrid – 1 / 2 days onsite) Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We’re partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).
The Role
You’ll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include:
- Leading incident management across low, medium, and high-priority events
- Coordinating internal teams and third‑party suppliers to ensure rapid resolution
- Managing incidents impacting healthcare systems and patient‑critical services
- Supporting and maintaining stability across Dynamics 365 (D365) platforms
- Prioritising incidents based on business and patient impact
- Driving root cause analysis and implementing preventative measures
- Continuously improving incident management processes and documentation
- Monitoring incident trends and identifying recurring issues
- Providing clear communication to stakeholders, including senior leadership
- Ensuring best practice is followed across IT and operational teams
About You
You’ll be confident, composed under pressure, and experienced in regulated or critical environments. We’re looking for someone with:
- Proven experience in incident management within healthcare or regulated sectors
- Strong working knowledge of Microsoft Dynamics 365 (D365) environments
- Excellent stakeholder management skills across technical and non‑technical teams
- A proactive, solution‑focused mindset
- The ability to make quick, effective decisions under pressure
- Strong organisational and prioritisation skills
- Experience in IT operations, service management, or similar roles
- ITIL v4 certification (or equivalent experience)
What’s on Offer
- Competitive salary
- Hybrid working (2 days onsite in the East Midlands)
- 25 days holiday + bank holidays
- Pension scheme & life assurance
- Private medical (after qualifying period)
- Ongoing learning and development opportunities
- Additional employee perks and discounts
Why Apply?
This is an opportunity to join a forward‑thinking organisation where your work directly supports critical systems and services, making a genuine impact in a healthcare‑driven environment.
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