Team Leader Quality Customer Liaison
£19.72 p/h
Location
Shrewsbury, Shropshire
Benefits
- 25 days annual leave
- Up to 6% bonus
- Contributory pension scheme – Caterpillar will double the employee’s contribution up to 10%
- Contributory share scheme – Caterpillar will match 50% of the employee’s contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
About IPSD
Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5,000 applications including Marine, Petroleum, Industrial Applications, Electric Generators and Locomotives. The division’s strategy focuses on sustainability and it is preparing green energy solutions for the future.
Role Overview
We are looking to recruit a Customer Quality Liaison to play a key role in strengthening how we work with our customers and manage quality‑related activities at CAT Shrewsbury. This role sits within the Quality Pillar and will act as the central point of contact between the site and the customer, ensuring all quality concerns, investigations and communications are handled in a coordinated, clear and professional manner. You will work closely with technical teams across Quality, Process and Supplier Quality while leading a small team that supports investigation activity. The role is focused on ensuring that the customer experience is consistent, transparent and built on trust.
Key Responsibilities
- Act as the single point of contact for customers on all quality‑related matters
- Coordinate customer and warranty investigations, ensuring activities are aligned and delivered effectively
- Lead and support a small team responsible for investigation support activities
- Work with technical experts to gather data, insight and findings
- Translate technical information into clear, structured communication for the customer
- Ensure a joined‑up internal response, aligning teams across Quality, Process and Supplier Quality
- Drive timely resolution of issues, with a focus on root cause and permanent fixes
- Act as the voice of the customer internally, ensuring customer expectations are understood and reflected in decision‑making
What You’ll Need
We are looking for someone who brings a strong customer‑first mindset and takes pride in doing the right thing for the customer.
You Will
- Have a genuine interest in understanding and representing customer needs
- Coordinate multiple activities and stakeholders, keeping things aligned and moving forward
- Communicate confidently with both technical teams and customers, simplifying complex information where needed
- Take a structured approach to problem‑solving, focusing on finding and addressing root cause
- Be organised, proactive and comfortable working in a fast‑moving environment
- Demonstrate the ability to lead, guide and support others in delivering consistent outcomes
Experience
Experience in manufacturing, quality, engineering or customer‑facing roles would be beneficial, but attitude, ownership and approach are equally important.
What This Role Offers
- The opportunity to act as the key interface between CAT Shrewsbury and our customers
- Involvement in end‑to‑end quality and warranty investigations
- Exposure to cross‑functional teams across Engineering, Quality and Operations
- A chance to lead a small team and influence how we deliver customer‑focused outcomes
- The opportunity to shape how we build trust and confidence with our customers
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Export Controls
This job is subject to U.S. and U.K. rules concerning the export and protection of controlled or protected technologies or information, including, but not limited to, U.S. State Department regulations at International Traffic in Arms (ITAR), 22 C.F.R. 120 et. seq.; the Export Administration Regulation, 15 C.F.R. 730‑774; and the Foreign Assets Control Regulations, 31 C.F.R. 500‑598, and the United Kingdom Official Secrets Act 1989 (collectively, “Export Control and Protection of Information Laws”), and you may be subjected to additional security screening/checking.
Posting Dates
June 22, 2026 – July 6, 2026
Equal Opportunity
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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