Service Engagement Partner | S4 | Milton Keynes

Service Engagement Partner | S4 | Milton Keynes

Santander UK is looking for a Service Engagement Partner based out of Milton Keynes to support our growing technology team. In this strategic role you will shape the long‑term vision for the management of the CIO Domains, drive the current project landscape and change pipeline, and act as the bridge between business and technology.

Responsibilities

• Understand and appreciate the Santander UK Technology stack and translate near‑term demands into business integration and planning outcomes that realise customer benefit.
• Visualise, report and communicate current and medium‑term business demands, building and maintaining relationships with all CIO leads.
• Show how technology can simplify day‑to‑day operations and delivery, contributing to the wider business vision and identifying opportunities for IT efficiencies.
• Recognise and report on KPIs for core service provision, highlighting trends, opportunities for improvement and alternative options for service provision.
• Act as the bridge between Business and Technology domains to guide delivery priorities, technology choice and overall direction, exceeding customer expectations.
• Understand the CIO Domains pipeline of projects and help the CIO Domains deliver on their current IT projects while acting as the escalation point for the CIO Domains into IT Infrastructure.

Professional Experience

• Broad experience as an established Technologist with deep knowledge of how infrastructure and operations pervade all business delivery and value realisation (Required).
• Prior experience operating at the forefront of Infrastructure, Operations and End User Technology, managing stakeholders and providing the intersection between Technology and Business (Required).
• Ability to plan and forecast technology use to realise business goals with practical, pragmatic approaches (Required).
• Risk appetite and management understanding, ensuring value is derived from deliveries that meet technology and business demands (Required).
• Sound financial planning and forecasting with exposure to third‑party suppliers, using budgets wisely to meet goals (Required).
• Experience in Programme Management with a strategic, leadership‑driven approach to managing IT infrastructure‑related projects (Required).
• Prior experience in Pre‑Sales or Business Development roles driven from a technology response to business challenges (Preferred).
• Consulting experience in the retail financial services industry focused on technology delivery and transformation (Preferred).
• Knowledge of hybrid on‑prem and cloud approaches (Preferred).
• Prior exposure to Service Management functions across traditional and cloud infrastructure estates (Preferred).
• Degree in IT, Cybersecurity, Computer Science or equivalent experience (Preferred).
• Spanish language skills (Preferred).

Hard Skills

• Deep knowledge of infrastructure and operations in business delivery and value realisation (Required).
• Experience at the intersection of Technology and Business, especially in Infrastructure, Operations and End User Technology (Required).
• Programme management experience with IT infrastructure‑related projects (Required).
• Financial planning and forecasting, including exposure to third‑party suppliers (Required).
• Understanding of risk appetite and risk management in technology deliveries (Required).
• Pre‑sales or business development experience from a technology perspective (Preferred).
• Consulting experience in retail financial services, especially with technology transformation (Preferred).
• Knowledge of hybrid on‑prem and cloud infrastructure approaches (Preferred).
• Service management experience across traditional and cloud infrastructure estates (Preferred).

Soft Skills

• Strong stakeholder management and relationship‑building skills, working with CIO leads and acting as a bridge between Business and Technology (Required).
• Excellent communication and reporting abilities (visualising, reporting and communicating business demands and KPIs) (Required).
• Strategic thinking and planning; delivering long‑term vision, planning and forecasting technology use (Required).
• Leadership and influence; guiding delivery priorities and acting as an escalation point (Required).
• Problem‑solving and analytical skills; identifying opportunities for IT efficiencies and reporting on trends and improvements (Required).
• Adaptability and openness to innovation; embracing new technology and ways of working (Required).
• Financial acumen; sound financial planning and budget management (Required).

Benefits

• 30 days’ holiday plus bank holidays, increasing to 31 days after 5 years of service; option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company‑funded private medical insurance; death‑in‑service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover.
• Share plans and employee‑version products with no fees on selected Santander products and services.
• Well‑being programmes including physical, mental, social and financial support; access to discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
• Enhanced family leave, childcare options and tailored wellbeing support for maternity, pregnancy and parenthood.
• Volunteering opportunities and global growth prospects across Santander’s international network.

Local Compliance (EEO Statement)

We’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. All roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

All candidates must have the right to work in the UK to commence employment with Santander.

How to Apply

To be considered for this role, please submit your application through Santander’s online portal. If you require any assistance or have particular needs during the recruitment process, contact resourcing@santander.co.uk for support.

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