Job title: Head of Insight, Research, and Engagement
The role:
Are you a strategic thinker with a passion for data-driven decision-making and expertise in both quantitative and qualitative research methods? We are seeking a dynamic and experienced professional who can lead on analytics, research, and community engagement. This is a pivotal role that will shape how we understand and respond to our residents’ needs, ensuring that communication campaigns, services, and transformation programmes are informed by robust evidence and insight.
The Head of Insight, Research, and Engagement is a senior leadership role within Liverpool City Council’s Strategy and Change Directorate, part of the Communications and Engagement Team. The successful candidate will oversee the development of dashboards and business intelligence tools to support targeted communications and improve engagement with diverse communities, ensuring that the voices of Liverpool’s residents shape the services they receive. The ideal candidate will have a strong background in research and analytics, excellent communication skills, and a proven ability to translate complex data into actionable insights.
Our offer to you:
- At least 31 days holiday, plus bank holidays, rising to 35 after 5 years’ service (pro rata if part time) – option to purchase further days
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
- Part of the Local Government Pension Scheme – option to join the AVC Scheme
- Progression – opportunities and training through a wide range of high quality learning
- Health and Wellbeing – offer including Employee Assistance Programme
- Cycle to Work and Travel Pass Schemes
- Drive Time – a salary sacrifice car lease scheme
- Family friendly policies with enhanced leave
- Discounted Gym Memberships
- Employee Volunteering Scheme
Equal opportunities
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.
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