Business Support Co-ordinator

Role Description

Princes Liverpool are looking for a Business Support Co-ordinator to join our head office in Liverpool.

Job Purpose

To provide the Chief Officers (COs) and Senior Leadership Team (SLT) with a high-quality, confidential and professional administrative support service, ensuring the smooth and efficient operation of the Executive Office. The role also provides wider support to the Senior Executive Assistant & Business Support Manager and contributes to the delivery of key organisational priorities.

Dimensions

Internal contacts: Chief Officers, Senior Leadership TeamExternal contacts: Key Customers, Preferred Suppliers and Strategic Partners

Benefits

• 25 Days Annual Leave plus Birthday off
• 14.5% Pension – 5% employee opt in / 9.5% employer
• Hybrid & Flexible Working – 4 Days in Office / 1 Day WFH
• Flexible Holiday Option – Buy 5 Additional Days
• Enhanced Family Friendly & Carers Policies
• Critical Illness Cover
• Learning & Development Opportunities

Principal Responsibilities

• Executive Administration – Manage telephone enquiries and emails professionally and handle messages with accuracy and discretion.
• Document Production – Prepare, type and format letters, reports, briefing papers, spreadsheets and presentations to a high standard.
• Meeting & Diary Coordination – Arrange internal and external meetings, including venue booking, hospitality, technology setup and preparation/distribution of agendas and supporting documents. Update Schedules as required.
• Project & Board Support – Collate and prepare information packs, maintain action logs, and provide confidential administrative support to projects including acquisitions and partnerships.
• Event Coordination – Organise formal and informal events, managing logistics such as venue, catering, travel and accommodation.
• Travel Management – Arrange domestic and international travel itineraries for COs as required.
• Financial Administration – Collate and manage COs’ corporate expenses, process purchase orders and invoices, and ensure timely and accurate submissions.
• Procurement Support – Purchase stationery and equipment for COs, ensuring cost-effective and timely procurement.
• Information & Records Management – Develop and maintain effective filing systems for both hard-copy and electronic documents.
• Front-of-House Excellence – Provide a professional, welcoming service to visitors to our Head Office, reflecting the organisation’s corporate image.
• Stakeholder & Supplier Engagement – Build and maintain strong relationships with internal colleagues, customers and suppliers, promoting professionalism at all times.
• Culture & Brand Representation – Support COs in upholding the organisation’s culture, values and reputation through all interactions.
• Continuous Improvement – Proactively identify and recommend process improvements and cost-saving opportunities.

Role Requirements

Knowledge, Skills & Experience

• Corporate Environment Experience – Previous experience in a corporate or professional services setting.
• Systems Knowledge – Experience using SAP or similar business systems (desirable).
• Communication Skills – Excellent written and verbal communication with strong interpersonal skills.
• Organisation & Time Management – Ability to prioritise effectively in a fast-paced, changing environment.
• Confidentiality – Demonstrates discretion and maintains confidentiality at all times.
• Professionalism & Reliability – Flexible, dependable and able to represent the organisation with professionalism.
• IT Proficiency – Strong skills in Outlook (especially diary management), Word, Excel and PowerPoint.
• Judgement & Initiative – Able to use initiative, make sound decisions and manage varying expectations of senior executives.
• Adaptability – Comfortable working within a challenging and constantly evolving environment.

Princes Competencies Required

• Business Awareness – Competent
• Communication & Influencing – Developed
• Planning & Organising – Developed
• Creativity & Innovation – Competent
• Working with People – Developed
• Leading a Team – n/a

Country: United KingdomLocation: LiverpoolBusiness Area: Human ResourcesWorkplace Type: Hybrid

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