A Platinum Investors in People employer and an award‑winning UK bank focusing on growth. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!
About The Role
This role involves coordinating technical services, managing fleet operations, and reporting on key performance indicators.
Key Duties
- Daily chasing of CTS WIP, coordinating with external suppliers and updating the system on time to completion.
- Weekly completion of the WIP report and WIP comparison report for the CTS.
- Completion of CTS VOR reporting.
- Weekly production of exception report showing missed services, and distribution to relevant technical maintenance controller.
- Managing assigned KPI’s and acting accordingly.
Fleet Desk Team Participation
- Answer fleet desk calls and direct or act on the call accordingly.
- Assist with resolution of invoice queries allocated via the query process to the fleet area.
- Assist satellite workshops & mobile engineers with Fleetwave issues and queries.
- Support the technical service administrator when required.
CTS Fleet Management
- Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events.
- Liaise with CTS customers and third‑party repairers to book vehicles for service, including arranging delivery and collection.
- Accurately and timely entry of CTS jobs into Fleetwave.
- Ensure vehicles remain compliant, chase and update WIP of CTS service events and update Fleetwave with supplier information.
- Chase and check compliance paperwork from suppliers, upload to Fleetwave in a timely manner.
- Escalate issues arising from service paperwork to necessary suppliers.
- Create defect jobs triggered by customers, record a date and time stamp.
- Process CTS tyre requests and obtain recharges.
- Monitor CTS daily movements and cancel service events as required.
CTS Supplier Management
- Monitor CTS daily movements and source maintenance providers.
- Proactively establish a network of maintenance providers, set up and negotiate supplier accounts and rates.
Skills
- Good work organisation
- Excellent telephone manner
- IT literate with experience of using Outlook, Excel and Word
- Ability to work unsupervised and with initiative
- Can prioritise own workload
- High level of accuracy and attention to detail
- Ability to work under pressure and react quickly to changing business needs
Qualifications and Experience
Ideally you will have previous experience working in a commercial vehicle facility.
Working Hours
40 hours per week – Monday to Friday – office based role. 8:30am to 5:30pm.
Benefits
- Generous Holiday Allowance: 25 days plus a birthday holiday, Christmas Eve vacation and New Year’s Eve, with option to buy or sell up to a week’s leave.
- Share Save Scheme: Opportunity to buy shares at a discounted rate annually.
- Profit‑Related Pay: Some of the annual profit shared with eligible employees.
- Pension Plan: 10% contribution of salary towards pension.
- Family Friendly Policies: Enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: One volunteering day per year.
- Life Assurance and Personal Accident Cover.
Inclusion
As a Disability Confident Employer, we ensure our vacancies are accessible for everyone. If you have a disability, long‑term health condition or are neuro‑diverse and need adjustments to the recruitment process, please contact our recruitment team.
Equality and Diversity
We welcome diversity and aim to create an inclusive workplace. We encourage you to be your whole self at work.
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