Salary: £50,000 – 90,000 per year
Requirements
- Experience supporting business-critical applications in a customer-focused IT environment
- Experience taking the lead and owning applications in your department
- Strong skills in application support, troubleshooting and optimisation
- Experience with data and understanding how it impacts applications and business processes
- Ability to analyse business needs and translate them into technical solutions and reporting outputs
- Experience working with system integrations such as SFTP and APIs, or a willingness to develop in this area
- Ability to balance project work with day‑to‑day support
- Strong communication skills, with the ability to explain technical concepts to non-technical users
- Desirable: experience with housing or finance systems such as MRI Housing One, Open Accounts, or MRI Repairs
Responsibilities
- Support the day-to-day operation, configuration and optimisation of applications, databases and servers
- Provide 3rd line support, resolving complex issues and ensuring systems run efficiently
- Take ownership as the technical lead on new application implementations and system upgrades
- Ensure applications are secure, integrated and running on up-to-date platforms
- Work closely with third‑party suppliers to develop systems, deliver fixes and coordinate upgrades
- Coordinate and support User Acceptance Testing (UAT), including developing test plans
- Support system users and the wider Technology Services team on core applications
- Log, manage and resolve incidents and service requests using IT service management and call logging tools
Technologies
- Support
More
We are based in Nottingham, Clifton and our Technology Services team is looking for an Applications Support Specialist to take ownership of critical systems across a diverse and evolving technology landscape. We offer flexible hybrid working to support work‑life balance, with a mix of working from home and our head office in Clifton. This is a supportive and collaborative environment where you can lead, influence and improve systems, develop your technical expertise and make a real impact. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates, including underrepresented groups. We are an Equal Opportunities and Disability Confident Employer and actively encourage applications from Black, Asian and minority ethnic communities, disabled candidates and members of the LGBT community.
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