Role Mission
We’re seeking an experienced Workplace IT Support Engineer to join our Workplace IT Support Team. Reporting to the Workplace IT Team Lead you’ll deliver comprehensive M365, end‑user compute, and workplace systems support to our global staff. This role combines hands‑on technical support with some project delivery, managing the complete staff life‑cycle, and acting as a key technical resource supporting Security Operations, Business Systems, and IT Procurement functions.
This is an excellent opportunity for a self‑motivated support professional to make a real impact in a fast‑growing RegTech business serving global financial institutions.
Key Responsibilities
End User Support
- 1st and 2nd line support for hardware, software, M365 and connectivity across UK and remote staff.
- Manage and prioritise a personal ticket queue to SLA using Jira Service Management.
- Troubleshoot Windows and macOS endpoints, mobile devices, and AV/conferencing equipment.
- Support VPN, conditional access and remote access solutions.
- Investigate and elevate complex infrastructure or security issues.
M365 & Identity Administration
- Administer Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Manage Entra ID—user accounts, groups, role assignments and licence allocation.
- Configure Intune device enrolment, compliance policies and app deployment.
- Support SSO, MFA and identity governance in line with CUBE security policy.
- Manage M365 telephony configurations for staff in all regions.
Staff Lifecycle (JML)
- Execute end‑to‑end Joiner, Mover and Leaver processes—device provisioning, account creation/deactivation and access control.
- Coordinate with HR to ensure timely, accurate onboarding and offboarding across all systems.
- Maintain asset records and manage hardware shipping and recovery.
Security & Compliance
- Triage endpoint security alerts and coordinate remediation with the security team.
- Maintain patching standards via PatchMyPC and Intune.
- Support access reviews, RBAC reviews and ISO 27001 / SOC 2 compliance activities.
Global Team & Projects
- Active member of the global Workplace IT team, contributing to follow‑the‑sun coverage.
- Participate in global IT projects—local delivery, testing and progress reporting.
- Create and maintain knowledge base articles, runbooks and operational documentation.
- Provide first‑line support for key business applications (Salesforce, HiBob, Confluence, Jira).
Experience & Knowledge
Technical
- 2+ years’ IT support experience (1st/2nd line) in a SaaS or technology organisation.
- Hands‑on knowledge of Microsoft 365—Entra ID, Intune, Defender, Exchange Online, SharePoint and Teams.
- Experience managing Windows 10/11 and macOS endpoints in an enterprise environment.
- Familiarity with JIRA, Confluence and other Atlassian Suite components, ITSM Service Desks and tooling and working to SLA targets.
- PowerShell or Python scripting for automation and familiar with AI automation methods and techniques.
- Able to produce clear, accurate technical documentation and procedures.
Professional
- Self‑managing—able to prioritise and execute independently.
- Strong communicator; confident and professional with staff at all levels.
- Organised, deadline‑conscious and comfortable with competing priorities.
- Exposure to IT operations frameworks: ITIL, ISO 27001 or SOC 2.
Desirable
- Microsoft certifications (e.g. MS‑900, MS‑102, MD‑102, SC‑900).
- Experience supporting business applications (Salesforce, HiBob or similar SaaS platforms).
- Knowledge of SSO, conditional access and identity governance concepts.
Equal Opportunity Employer
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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