Senior Mixed Methods UX Researcher

Responsibilities

• Flo Health is looking for a Senior Mixed Methods UX Researcher to work on its core monetisation products and features. This role will have a place defining the future of acquisition, activation, engagement, conversion, pricing, packaging, retention, and revenue-related experiences at Flo
• Lead, scope and execute end-to-end mixed methods research across commercial and monetisation problem spaces
• Work with the Research Manager to build research roadmaps aligned to product and business priorities
• Create quantitative and qualitative frameworks to help commercial stakeholders understand insights needs and inform product roadmaps
• Produce high-quality research reports and deliverables that incorporate storytelling and the user’s voice
• Connect attitudinal and behavioral insights to commercial outcomes
• Partner with PMs, Designers, Data Analysts, Product Marketing, and Commercial teams to shape hypotheses and prioritisation
• Inform experiment design with user insight before launch
• Planning and facilitating workshops to embed findings and ensure they’re acted on
• Upskill the UXR function on survey design and overall quantitative and analytic savvy

Benefits

• Participation in Flo’s success: We firmly believe every employee contributes to the company’s growth and its future success. All employees are eligible to participate in Flo’s Employee Share Ownership Plan (ESOP) and be awarded equity to participate in the long-term value creation of the business
• Family benefits: We know having a baby can be a big transition for the family, so we’re proud to offer 1 month fully paid paternity leave to be there and bond with your baby and 6 months of fully paid maternity leave, with a $5000 bonus on your return to work to help you settle into this new chapter of your life. (Depending on your country there may be additional options for parental time off and shared parental leave beyond the early days)
• Resources you need to thrive: At Flo you will have access to internal and external learning resources and tools to challenge your knowledge and push yourself further every day. We support career progression from within through personal development plans and dedicated Learning & Development budget to help you thrive
• Holiday and sick leave: It’s important to take time off to recharge and spend time with family and friends. We offer 25 days (28 for vice presidents and above) paid holiday in addition to the local public holidays and 30 days fully paid sick leave per year
• Flexible workplace: We want to provide a setup that gives our employees the flexibility they need, while also getting important face to face time with the team. With this in mind, we encourage teams to spend 2 days/week in the office.

Our popular Workation policy also allows you to work from anywhere for up to 2 months a year

Qualifications

• Strong communication and storytelling skills, with the ability to advocate for research and influence decision-making across teams
• Quantitative experience including (but not limited to!) designing and analyse surveys to validate hypotheses and size opportunities, using behavioral and product data to produce insights, interpret experiment results through a user-centered lens
• Strong understanding of the end-to-end product development lifecycle
• Strong qualitative experience including (but not limited to!) in-depth interviews, usability testing, diary studies, concept testing, and journey-based research
• Proven ability to independently lead research projects from conception to completion
• Strong analytical thinking and comfort working with product metrics and experiment outcomes
• Proven track record of supporting growth, commercial, or monetisation initiatives in digital products
• Experience working closely with Product Managers and Data Analysts
• Comfortable working in a flexible environment with changing priorities
• At least 5+ years of hands‑on research experience in a fast‑paced B2C product environment – we are also open to Consumer Insights and Market Research experience if it has significant quantitative and commercial experience
• Proactive mindset with a track record of identifying new opportunities for product development through research
• Experience in consumer subscription businesses, healthtech, fintech, SaaS, or mobile-first products
• Experience optimising web funnels, checkout flows and subscription-based products
• Experience with segmentation, driver analysis, and measurement frameworks where relevant
• Experience using analytical languages such as SQL, Python, or R
• Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows

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