2nd Line Support Lead – Service Delivery & Team Growth

som3 Recruitment is seeking a Technical Support Manager in Birmingham to oversee the 2nd line service desk function and a team of 5 Team Leaders responsible for 40 engineers. You will enhance service delivery while promoting accountability and performance.

The ideal candidate will have a mix of technical skills and management experience within an MSP environment, ensuring effective coaching and quality customer experiences for 2nd line tickets.

This role requires in-office presence 3 days a week.

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