Hybrid London Service Designer: Turn Journeys Into Action

Futureheads is seeking a Mid-Senior Service Designer to join their in-house design team within a banking group. The role focuses on improving complex customer journeys and operational processes, primarily in a hybrid working environment.

Ideal candidates will have 4–5 years of relevant experience, strong skills in journey mapping, and stakeholder collaboration. The position offers a competitive salary with benefits, and you’ll work one day a week in the office.

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