Technical Support Administrator

The position is with prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London.

Technical Support Administrator to provide hands‑on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.

Responsibilities

• Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment
• Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance
• Troubleshoot problems in a timely and accurate fashion
• Support the Sr Infrastructure Engineer on firm‑wide technical initiatives
• Providing quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users
• Support of desktop technology and desktop applications in Windows environments
• Troubleshooting Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
• Take ownership of supporting IT systems, post‑implementation

Requirements

• 2+ years of progressive technical support experience required
• Experience supporting end‑user technologies (i.e. Phones, iPads, Android based phones)
• Understanding of Active Directory and group policies
• Knowledge of Windows 2012, Active Directory, VMWare, O365
• Strong communication and customer service skills across all levels of an organization.
• Strong analytical and problem‑solving skills are a must as well as the ability to work well independently.
• Demonstrated ability to work independently and exercise strong technical and business judgment in mission‑critical IT support functions
• Strong diagnostic/troubleshooting skills
• Proven ability to quickly learn a wide range of technologies
• Understanding of cyber security frameworks and guideline
• Experience in working in a hedge fund, private equity or investment management firm is a plus

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