Operations and Improvement Consultant – Process Optimisation in Financial Services

Company: PA Consulting
Apply for the Operations and Improvement Consultant – Process Optimisation in Financial Services
Location: London
Job Description:

Job Description

Hybrid working – 2 days per week in office or on a client site, up to 5 days per week on a client site. The role is based at our London Victoria office.

This role is an Operations and Improvement consultancy focused on our Financial Services sector, specifically Banking and Wealth & Asset Management portfolio of clients.

  • Operational effectiveness and efficiency through Lean and Six Sigma techniques
  • Process optimisation
  • Service design
  • Change and implementation management
  • Training development and delivery

Qualifications

  • Core experience of delivering operational improvement across front, middle and back office service areas
  • Proven experience of leading assignment workstreams, assignments and teams
  • Experience delivering similar projects ideally within the Financial Services sector
  • Track record of realising business benefits and outcomes
  • Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
  • Demonstrated leadership skills in large and diverse project teams
  • Ability to influence senior stakeholders and navigate challenging discussions
  • Aptitude for delivering creative and innovative solutions
  • Interest in developing new business opportunities
  • Excellent interpersonal and team working skills, comfortable navigating across system finance, service design, governance, capacity and workforce modelling, and operational excellence
  • Drive for personal and professional progression
  • Prior consulting experience with a large consultancy firm or internal consultancy function highly desirable
  • Lean Green or Black Belt certification desirable
  • UK security clearance may be required; applicants must meet UK residency and background‑check prerequisites

Benefits

  • Health and lifestyle perks with private healthcare
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to purchase 5 additional days
  • Generous company pension scheme
  • Community and charity‑based initiatives participation
  • Annual performance‑based bonus
  • PA share ownership opportunities
  • Tax‑efficient benefits (cycle to work, give as you earn)

Equal Opportunity

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations – If you need any adjustments or accommodations to the recruitment process, please contact us at recruitmentenquiries@paconsulting.com.

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Posted: June 26th, 2026