Global Operations Manager

Responsibilities

• We’re looking for a Global Operations Manager to lead our Product Support & Operations function, ensuring the reliability, performance, and scalability of our platform globally
• This is a critical role at the intersection of engineering, product, and customer delivery, where you’ll drive operational excellence, lead a growing team, and shape how we scale our infrastructure and support capabilities
• You’ll take ownership of our Azure-based Kubernetes environments, improve automation and processes, and ensure we consistently meet (and exceed) SLA expectations. This role reports into our Chief Technology Officer
• Own the performance, stability, and uptime of our global Azure infrastructure
• Lead and develop a high-performing operations team
• Drive automation and reduce manual operational overhead
• Oversee incident management and ensure rapid resolution within SLA targets
• Continuously improve processes, tooling, and documentation
• Implement and maintain monitoring and alerting systems
• Collaborate closely with Product, Engineering, and Customer teams
• Manage operational budgets and optimise resource allocation
• Provide clear reporting and insights to senior leadership

What Success Looks Like

• High system reliability and SLA adherence
• Fast, effective incident resolution
• Strong, well-documented operational processes
• A continuously improving and upskilled team
• Scalable, efficient infrastructure supporting business growth

Benefits

• 25 days holiday excluding standard public holidays
• Flexible remote work policy
• Allowance for home office for remote workers
• Continuous learning culture
• Healthcare cash plan
• Employee Assistance Programme
• Attractive pension scheme
• Life insurance
• Private medical insurance

Qualifications

• Experience driving automation and process improvements
• Proven leadership experience in DevOps / Operations teams
• Deep knowledge of Kubernetes environments
• Strong experience managing cloud infrastructure (Azure preferred)
• A proactive, ownership-driven mindset
• Strong stakeholder communication skills

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