Office Manager

Our client is a well established Financial Services organisation, focused on delivering first charge and second mortgages.

We are looking for a competent Office Manager to support the Head of Lending in the day-to-day running of the team. They will assist in leading the growing Lending team and supporting them to achieve their aims and objectives.

Responsibilities

• Ensuring that all enquiries are managed within agreed SLAs
• Organising team diaries / managing team cover and holiday requests
• Conducting regular 1:1 meetings with Case Managers
• Liaising with Training & Compliance to ensure all remedial work is completed
• New Starter Orientation of the company
• Assisting the Head of Lending with reviewing and tracking team performance and training needs
• Ad hoc requests / tasks to ensure smooth and effective running of the department
• Providing exceptional administration service
• Targets – to ensure team meet targets set on a monthly basis
• Ensure that the ethics and guidance of the company are promoted

Knowledge, Experience & Key Skills

• Previous experience of Lending OR experience of working within the financial services sector is desirable
• Leadership communication skills and role model capability
• Engaging and able to influence others with a collaborative and inclusive style
• Excellent time management and organisational skills are a MUST
• Ability to prioritise workloads, multi-task and meet deadlines
• Previous experience of working in a similar role with expert knowledge of MS Office and Outlook
• Proactive and flexible approach – ability to adapt to change
• Ability to positively influence behaviour in others
• Methodical and reliable, with attention to detail
• Confident verbal communication and relationship building skills
• Keen to take on responsibility
• Ability to work using own initiative
• Strong team player

Rosato Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

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