Customer Services Specialist

Customer Service Specialist – Abbott Rapid Diagnostics

Role is primarily responsible for ensuring customers receive an excellent service when making bookings, receiving results and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved.

Responsibilities

• Manage and respond to customer queries about our Occupational Health services, ensuring that a high level of customer services is delivered at all times.
• Complete bookings for our Occupational Health services and provide support to our customers booking our services.
• Source resource, open clinics and manage clinic schedules for our Occupational Health services, as requested by our customers.
• Liaise with third party suppliers who provide some services to our customers on behalf of Abbott to ensure smooth running of clinics.
• Issue results to our customers from Occupational Health services delivered by third party suppliers.
• Work methodically to ensure that standard operating procedures are followed, and that workload is prioritised appropriately to meet agreed SLAs and KPIs.
• Complete general administrative tasks, as required.
• Undertake additional duties/tasks when requested by your line manager.

Basic Qualifications / Education

• Educated to national standards.
• Previous experience within an administrative role and/or a customer services role.
• Excellent verbal, written and communication skills.
• IT literate with a good working knowledge of Word, Excel & Outlook.
• Experience of working for a service provider in a related field is preferred.

Competencies

• Pioneering – Ability to work with your line manager and the wider business to support Continuous Improvement projects.
• Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
• Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
• Enduring – Ensuring that current, or changes to any process ensure the long‑term success of customer services and retain and grow our customer base.

Location and Working Conditions

Job Family: Customer ServiceDivision: TOX ARDx ToxicologyLocation: United Kingdom > Abingdon : 21 Blacklands Way (Additional locations available)Work Shift: StandardTravel: Not specifiedMedical Surveillance: Not applicableBase pay: N/A (may vary by location)

Equal Opportunity Statement

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities.

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