Central Operations Specialist, Prime Video Publishing Operations
Job ID: 10457716 | Amazon Digital UK Limited
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies from Originals and Exclusive content, as well as exciting live sports events. Members can subscribe to add‑on channels, cancel at any time, and rent or buy new releases on the Prime Video Store. The service operates in over 240 countries and thrives on continuous innovation to improve the customer experience.
The Central Operations team works in a dynamic, global environment, focused on delivering operational excellence through meticulous pre‑launch checks, effective problem‑solving, and continuous process optimization. This role is pivotal in maintaining the quality and reliability of content delivery to Prime Video customers.
Key job responsibilities
- Ensure content is launch‑ready by identifying and resolving metadata, rights, availability, quality, and technical issues that may impact customer experience or release timelines.
- Conduct pre‑launch validations using automation tools and operational expertise to ensure content accuracy and readiness.
- Manage high‑priority launches and escalations, driving timely resolution and stakeholder alignment.
- Perform root cause analyses (RCAs) on operational issues and implement process improvements to reduce defects and increase efficiency.
- Exercise sound judgment when assessing content‑related risks and resolving complex cases with no clear resolution path.
- Collaborate with cross‑functional stakeholders to resolve launch blockers and improve operational outcomes.
- Maintain and improve SOPs, documentation, and workflows to support operational excellence and scalability.
- Support onboarding, training, and knowledge‑sharing initiatives while monitoring operational trends and risks.
A day in the life
The role focuses on rigorous day‑to‑day operations, continuous process checks, and improvement initiatives. You will drive innovation in publishing capabilities by influencing and partnering with engineering and tech teams, and work effectively in a collaborative team environment across Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.
About the team
Our mission is to make available to Prime Video customers the largest and highest‑quality, enriched catalog of video content anywhere in the world. We aim to create a friction‑free self‑service delivery experience that meets the needs of all studio partners, regardless of size, budget, location, language, or technical capability.
Basic Qualifications
- Experience in root cause analysis and troubleshooting or problem solving.
- Experience working cross‑functionally and across regions.
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint).
- Experience using multiple operational tools and systems.
- Experience working in a KPI‑driven operational environment.
Preferred Qualifications
- Experience working with or evaluating AI systems.
- Knowledge of Lean Six Sigma and process improvement methodologies.
- Experience working in a content publishing, streaming media, digital operations, or supply chain environment.
- Familiarity with workflow management, ticketing, or case management systems.
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