Customer Care Administrator

Customer Care Coordinator

Location: Northampton

Pay: £14.00 – £14.50 per hour

Hours: Full-time

Long term role

Key Responsibilities

• Managing customer enquiries and logging defects reported by homeowners
• Coordinating repairs and remedial works with subcontractors and site teams
• Scheduling appointments and arranging access for inspections and repairs
• Liaising with customers, contractors, and internal departments to provide updates on outstanding issues
• Monitoring open cases and ensuring defects are resolved within agreed timescales
• Managing NHBC and warranty-related cases where required
• Maintaining accurate records and updating internal systems
• Closing completed jobs and ensuring customer satisfaction is achieved

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