Admin Officer
Duration: 3-6 months initially Hours: 37 per week Salary: £26,449 per annum Location: Belfast
VANRATH are recruiting for an Admin Officer to support our long-term Public Sector client.
This role sits within the Health & Wellbeing team and acts as a key point of contact for service users, ensuring the delivery of a professional, compassionate and efficient administrative support service.
About you
- Minimum of 5 GCSEs (including English and Maths) and at least 2 years’ relevant administrative experience
- Experience dealing professionally with vulnerable individuals in person and by telephone
- Strong customer service and communication skills
- Experience maintaining electronic and paper-based filing systems
- Proficient in Microsoft Word, Excel and Outlook
- Experience updating databases and generating reports
- Ability to draft professional correspondence to a high standard
- Excellent organisational skills and attention to detail
- Understanding of confidentiality and data protection requirements
- Experience working with sensitive information and vulnerable service users (desirable)
What you’ll do
- Act as the first point of contact for clients both by telephone and in person
- Respond to enquiries and provide information on available services and support
- Process registrations, applications and supporting documentation
- Draft correspondence to clients and third parties
- Maintain accurate electronic and paper-based records
- Update databases and ensure information is accurate and up to date
- Provide reception cover and welcome visitors to the office
- Record and process client information in line with organisational procedures
- Support managers and the wider team with administrative tasks
- Ensure compliance with confidentiality, GDPR and records management requirements
- Contribute to continuous service improvement and maintain high standards of customer care
For more information, please contact Conor Birch today.
Recent Feedback from our candidates:
”I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.”
”VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!”
”Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!”
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Skills:Administration Public Sector Reception Customer Service Data Entry
WHJS1_NI
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