Complex Rents & Former Tenancy Advisor (Current and Former tenancy arrears & parking)
Location: Teddington South west London, with flexibilitySalary: 35,764 per annum
What we offer
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us – up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who were looking for
Download full job description here
As part of our Rents Team, you will use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. Youll support customers who have significant rent arrears or complex circumstances that affect their ability to pay rent. Youll support them to address their rent arrears, both during and after the tenancy has ended.
Youll investigative barriers to payments, drawing on your customer service skills to negotiate sustainable repayment arrangements and taking appropriate action to minimise arrears while helping customers maintain their tenancies wherever possible.
Youll have worked in a customer service role previously and have experience preparing legal documentation and representing cases at court possession proceedings, alongside a proven track record in debt recovery across a range of housing tenure types. A good understanding of welfare benefits and strong IT skills, including Microsoft Excel and Word, are also essential.
You’ll stand out if you have experience of working with management of former tenancy arrears recovery and of the collection processes used.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now!
**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**
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