Company description
Job Title: Sales and Retention Customer Service Advisor
Location: Newcastle Office based
Salary: 26,550 + OTE of 3000-9600 per annum
Contract: Full time permanent
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am 7:15pm and alternate Saturday shifts between 9am 5:15pm
Start Date: 10thAugust 2026 (If you have holiday within the first 4-5 weeks of employment, your application will be reviewed before being processed)
Interview Dates: 13th – 23rd July 2026
Here at the AA, were driven to create confidence amongst drivers, and well instill the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, well reward you through our incentive scheme!
No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You’ll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
We are the engine that keeps Britain moving, apply now to unleash your potential!
What will I be doing?
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources,tools and systems available to offer thebest customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
Were looking for someone to become:
- A motivator-youll be motivated to meet goals and remain determined to achieve
- A socialiser:youll adapt your behaviour to develop effective relationships and be energised by social interaction
- A self-starter:youll be proactive taking prideand ownership in your work
- A composed operator:youll cope well inpressurised situations, maintainingresilience whilst managing setbackseffectively
Additional information
Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Opportunity to earn up to 2000 in incentives in your first year
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Your application
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, youll receive a series of games to help us get to know you.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. Youll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once weve made you an offer and completed your pre-employment checks, youll receive your contract.
Training and going live on the phones!
Training will be conducted by our expert Academy team for up to 3 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.
…