Senior Product Manager

Responsibilities

• As a CISO Advantage Field Specialist, you’ll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you’ll leverage your deep understanding of advancing cyber maturity and transformation
• Your role includes assisting partners in integrating CISO Advantage into their offerings, empowering their teams to deliver effective security services
• Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity
• Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership
• Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges
• Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation
• Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale
• Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base
• Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one
• Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset
• Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers
• Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience
• Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting
• Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier
• Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs
• Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases

Benefits

• We encourage teams to get together in person periodically to help facilitate teamwork
• Remote-first working model & hybrid options
• Flexible start and end times for many roles
• Leadership development program
• Access to LinkedIn Learning
• Global internal coaching program (Coach Match)
• Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
• Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
• Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
• Free annual subscription to the Calm app
• Paid parental leave, caregiver leave & bereavement/compassion leave available
• We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
• Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
• Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
• Health care benefits available worldwide

Qualifications

This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences.

If you’ve worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale.

We seek proactive individuals who thrive at the intersection of technology, people, and business outcomes.

If you’re excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you.

Research shows that candidates sometimes hesitate to apply if they don’t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

• Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side
• Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment
• Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners
• Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers
• 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role

While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

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