Service Delivery Manager (SDM) – IT Services
Whitehaven (Onsite)
£50,000–£55,000 + £5,000 Car Allowance + Benefits
We’re looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast‑paced, engineering‑led environment.
This is a site‑based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high‑quality service delivery.
The Role
As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. You’ll lead engineering teams, manage service outputs, and drive continuous improvement across IT services. You will also have responsibility for a secondary team based in Warrington, requiring occasional travel for face‑to‑face engagement and support.
Key Responsibilities
- Lead, manage, and develop engineering teams within an IT services environment
- Oversee service delivery performance, ensuring SLAs and KPIs are met
- Act as a key point of contact for stakeholders and service users
- Drive continuous improvement and operational efficiency
- Ensure effective communication across teams and locations
- Maintain high standards of service, compliance, and customer satisfaction
About You
- Proven experience in a Service Delivery Manager or similar leadership role
- Strong people management and leadership skills, with a track record of managing technical teams
- Background in IT services (essential for understanding delivery and technical environments)
- Excellent communication and stakeholder management skills
- Able to work effectively in a fully onsite environment
Location & Travel
Primary site: Westlakes Science & Technology Park, Whitehaven (CA24 3JZ). Additional site: Warrington (WA3 6GR) – occasional travel required. Ideally located within a 1‑hour commute of the primary site.
Security Clearance
SC clearance preferred, or eligibility to obtain clearance is essential. Employment subject to successful clearance.
Salary & Benefits
- £50,000 – £55,000 basic salary (DOE)
- £5,000 car allowance
- 25 days holiday + birthday leave
- Life assurance (x2 salary)
If you’re a strong leader with a passion for delivering high-quality IT services and developing high-performing teams, we’d love to hear from you.
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