Weare seeking an experienced Occupational Therapist or Physiotherapist to provideboth clinical and operational leadership within our Wheelchair Service based inLeicester. This is an exciting opportunity for a motivated healthcareprofessional to influence service delivery, drive quality improvement, andshape the future direction of clinical practice.
Inthis role, you will balance autonomous patient care with leadershipresponsibilities, including clinical governance, service development, qualityimprovement, staff development, and line management. You will be responsiblefor ensuring high standards of patient care, service performance, and KPIachievement, while fostering a positive and supportive team culture.
AsClinical Lead, you will champion evidence-based practice, embedding aconsistent and standardised clinical approach across the service. You will leadthe implementation of clinical protocols, support professional developmentwithin the team, and drive continuous improvement to enhance patient outcomesand experience.
Workingclosely with senior management, you will contribute to organisational strategy,provide expert clinical insight, and represent the service with externalstakeholders. You will lead by example, demonstrating professionalism,integrity, and a commitment to excellence in all aspects of your work.
Main duties of the job
Linemanagement of the clinical team, responsible for performance management,development, recruitment and appraisal processes.
Overseedaily clinical operations, including workload management across the team,resource allocation, and operational efficiency to deliver seamless patientcare whilst meeting KPI targets.
Promotea positive, supportive team culture that balances high-quality patient carewith staff wellbeing, professional development and organisational performancetargets.
Ensureadherence to clinical standards and protocols and leads by example followingprescription guidelines/matrix and associated targets and is responsible forembedding these with the team.
Manageown clinical caseload alongside leadership duties, maintaining expertise inassessment, prescription, and treatment planning.
About us
At AM Healthcare Group, we arededicated to enhancing the lives of individuals who rely on mobility andaccessibility solutions. As an international group of companies, we provideinnovative products and services that make a real difference in peoples dailylives.
We are proud to be an equalopportunities employer with a firm commitment to diversity and inclusion acrossall areas of our organisation. As a Disability Confident Employer, we activelywelcome applications from individuals of all abilities. If you require anysupport or adjustments during the recruitment process, please do not hesitateto get in touch.
We are also a proud signatory of the ArmedForces Covenant, and we encourage applications from veterans, reservists, andmembers of the wider armed forces community.
Job responsibilities
Job Summary:
As an HCPC-registered clinician, the post holder balances autonomous patient care with operational leadership responsibilities, including clinical governance, service development, quality improvement, staff development, and line management.
The Clinical Lead provides strategic clinical leadership for the Opcare Centres team, ensuring high standards of holistic patient care, enabling independence and function for patients with mobility issues across the service. This also includes carrying out environmental assessments to enable autonomy, and onwards referral to appropriate services. The role also covers the developments and improvement of service delivery, and KPI performance in line with company values.
You will be accountable for embedding a standardised clinical approach across the team, leading the implementation of evidence-based protocols and driving continuous improvement in clinical practice. The Clinical Lead will contribute to organisational strategy, feeding into higher management, represent the service externally, and lead by example in delivering exceptional patient care and upholding professional standards at all times.
Reporting To:
Operations Manager
Key Responsibilities and Tasks:
- Provide strategic clinical leadership for the Opcare Centre, setting direction, aligning with organisational goals, and representing the service in external partnerships.
- Line management of the clinical team, responsible for performance management, development, recruitment and appraisal processes.
- Oversee daily clinical operations, including workload management across the team, resource allocation, and operational efficiency to deliver seamless patient care whilst meeting KPI targets.
- Promotes a positive, supportive team culture that balances high-quality patient care with staff wellbeing, professional development and organisational performance targets.
- Ensures adherence to clinical standards and protocols and leads by example following prescription guidelines/matrix of equipment and associated targets and is responsible for embedding these with the team.
- Manages own clinical caseload alongside leadership duties, maintaining expertise in assessment, prescription, and treatment planning.
- Provides support to the Operations Manager for urgent day-to-day management tasks and to ensure smooth running of the service as a whole.
- Lead service planning and development, ensuring effective use of staff, resources, and evidence-based innovation to meet patient and organisational needs.
- Proactively drives clinical audit and quality improvement and collaborates with team members to identify key areas for clinical audit and ensure evidence -based practice in line with HCPC guidelines.
- Responsible for clinical service financial and resource management, budget planning, reporting and cost-effective service delivery, with the support of the centre manager.
- Collaborates with technical teams to ensure accurate, timely manufacture of bespoke devices, minimise waste and maintain effective stock control.
- Facilitate and participate in MDT working, building strong relationships with NHS partners and other professionals to ensure integrated patient care.
Skills and Personal Attributes:
- Strong clinical experience, with leadership and mentoring abilities.
- Advanced clinical reasoning and complex case management
- Commitment to the highest standard of patient care and practice in line with HCPC registration.
- Excellent communication, interpersonal and leadership skills.
- Ability to prioritise, plan, and manage multiple priorities.
- Proven experience of working effectively within a team environment.
- Evidence of leadership/involvement in service development or improvement.
- Ability to coach, mentor, and motivate team members.
- Skilled in communicating complex information to diverse patient groups, including children and individuals with learning disabilities.
- Experience with leadership in MDT environments.
- Ability to work flexibly, balancing clinical and operational priorities.
- Ability to implement professional supervision structures to offer support to the whole team.
- Fully proficient with Outlook, Excel, Word and PowerPoint.
- Sound working knowledge of the Opcare clinical management system (Rehapp).
- Experience mentoring students or graduates.
- Experience with Power BI and advanced Excel.
- Previous involvement in research, service development, or quality improvement.
Qualifications:
- BSc (Hons) in Occupational Therapy or Physiotherapy
- HCPC registered
- Significant post-registration experience (e.g. 5+ years) in relevant clinical area.
- Full driving licence
- Relevant MSc, or postgraduate qualifications in a clinical area.
- Practice educator training
- RCOT member
Working Relationships:
Internal:
- Operations Manager
- Multidisciplinary team
- Clinical Colleagues
- Workshop/warehouse Teams
- Administration Teams
External:
- Service users, their families and carers
- NHS Consultants, Physiotherapists, Doctors, Counsellors, Occupational Therapists, fellow multi-disciplinary team (MDT) members, necessary clinical and support staff
- Higher Education Institutions
Other Areas:
Policies and Procedures:
Ensure you are fully conversant with the policies and procedures of AM Healthcare Group.
Confidentiality:
Ensure confidentiality of sensitive or internal business matters in accordance with your contract of employment.
Health, Safety, Environment & Quality (HSEQ):
Ensure that all duties are carried out in line with the Companys Health, Safety, Environment & Quality Policy and Procedures.
In addition to undertaking the duties as outlined above, you may be required to undertake other duties that are commensurate with your role, as may be reasonably required of you.
This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive in any way. It may be reviewed in the light of changing circumstances following consultation with the post holder.
Person Specification
Qualifications
- BSc (Hons) in Occupational Therapy or Physiotherapy
- HCPC registered
Experience
- Minimum of 5 years experience (post-graduation) in Occupational Therapy or Physiotherapy.
- Strong clinical experience, with leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Organised with the ability to manage multiple priorities.
- Proven experience of working effectively within a team environment.
- Proficient in MS Office Suite
- Previous experience in a wheelchair service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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