We are looking for a Practice Manager to join our team at Pleck Health Centre on a full‑time basis. This role is more than a traditional management position; you will be a key member of the Senior Leadership Team, providing strategic and operational leadership while supporting the delivery of high‑quality, safe, and effective primary care services.
You will lead practice operations, support staff development, oversee performance and compliance, and work collaboratively with partners and stakeholders to deliver innovative solutions that improve patient and staff experience.
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family‑friendly policies
Flexible working options
Main duties of the job
This is a dynamic leadership, operational, and people management role requiring excellent organisational, communication, and stakeholder management skills. You will be responsible for the day‑to‑day management of the practice, ensuring services are delivered efficiently, safely, and in line with organisational objectives.
You will work closely with partners, senior leaders, clinicians, and operational teams to implement improvements, manage performance, and support the delivery of high‑quality patient care.
Key responsibilities include:
- Providing strategic and operational leadership across the practice
- Managing and developing practice teams, team leaders, and administrative staff
- Supporting workforce planning, recruitment, performance management and staff development
- Leading the implementation of organisational projects, service improvements and operational initiatives
- Working with partners and stakeholders to achieve national and local quality, performance and contractual standards
- Supporting compliance with Care Quality Commission, Integrated Care Board and NHS England requirements
- Acting as the first point of contact for premises‑related issues and ensuring appropriate escalation and resolution
- Overseeing health and safety compliance and risk management within the practice
- Supporting financial management, resource planning, and efficient use of practice resources
- Building effective relationships with internal and external stakeholders to improve services and patient outcomes
About us
Our Walsall practices are part of Modality Partnership, one of the UK’s largest GP super‑partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new technologies, new ways of working, and scalable solutions that enhance healthcare delivery.
In this role, you will play a pivotal part in shaping and improving operational performance, supporting service transformation, and helping to deliver strategic objectives across the organisation.
Job responsibilities
You will thrive if you enjoy leading people, implementing innovative solutions, analysing performance, improving operational effectiveness, and influencing positive change across healthcare services.
Pre‑employment requirements
- Vaccinations: Mandatory for certain roles; we provide guidance and support to manage individual and environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or more.
Skills
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
- Ability to motivate, develop, and manage high‑performing teams.
- Strong stakeholder management and relationship‑building skills.
- Excellent organisational and project management skills.
- Ability to manage multiple priorities and deliver outcomes to deadlines.
- Good financial awareness and resource management skills.
- Analytical and problem‑solving skills with a focus on continuous improvement.
- Commitment to innovation and service transformation within healthcare.
Knowledge
- NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting.
- Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams.
- Knowledge of performance management, recruitment, employee relations, and sickness absence management.
- Understanding of key managerial policies, procedures, and employment legislation.
- Knowledge of General Data Protection Regulations (GDPR) and information governance requirements.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Proficiency in the use of clinical systems and healthcare technologies.
- Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements.
Personal Qualities
- Professional, proactive, and self‑motivated.
- Resilient and able to work effectively under pressure.
- Strong commitment to patient‑centred care and service excellence.
- Ability to manage difficult situations and challenging conversations professionally.
- Collaborative leadership style with a focus on team development.
- Flexible and adaptable to changing priorities and organisational needs.
- Positive attitude towards learning, development, and continuous improvement.
- Strong interpersonal skills with the ability to influence and engage others effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
We are an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
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