About the job you’re considering
The account-based candidate will be responsible for successfully managing into Operational RUN various Project streams of differing complexity. The scope of these project streams will cover a wide breadth of technologies, so a broad range of operational, solution design, implementation, and service delivery experience is essential.
Hybrid working
Your work from day to day will vary according to your role, your needs, and the business; it will be a blend of company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.
Your role
- Accountable for leading, auditing and evidence-based Quality Gate completion (QGate3A) for all Operational service streams adoption
- Identify all critical Service Owners specific to the scope and content of the overall Transition/Migration
- Establish and lead a proactive sequence of meetings that consolidates T&T & All RUN Delivery (CCP, MS, CSU). Operational RUN must fully understand deliverables/scope/timeline, have an internal forum where concerns or issues are addressed
- Collaboratively complex transition/transformations must be delivered successfully the first time
- Ensure peer review of all written work is completed
- The output from the Quality Gate is used to import into an Operational Readiness Certificate (ORC) which will be produced prior to any critical production service commencement
- The ORC can be shared with the customer to provide additional operational assurance on service readiness
- Provide technical oversight and governance over projects to ensure that change brought by those projects does not adversely affect live services
- Identify and mitigate technical risk to run services
- Proactively update customer and internal stakeholder management, fostering trust and capability
- Ensure all Security & Compliance requirements are fully met before service commencement
- Strong written and verbal skills, with excellent presentation skills
- Ability to apply audit questioning techniques, including open and probing questions
- Awareness and understanding of ITIL concepts to ensure that Capgemini operational documents consistently promote ITIL standards
- Ability to simplify concepts and pitch to different target audiences, including the ability to translate from an “implementation” to a “run” scenario and create an accurate quality gate document
- Ability to understand high-level solution design documents and service contracts
- Excellent client skills, ability to work successfully with the account OL/SDM and Run Architect
- A full understanding of our LDC and GDC plus “Shift left delivery models”
- A full understanding of client business needs and requirements; therefore, able to manage customer expectations against these requirements accordingly
Your skills and experience
- Excellent interpersonal skills
- Analytical and strong attention to detail
- Client connects where appropriate with strong stakeholder management
- Key focus on the quality of service being allowed into Operations (checks against PAAM, e2e monitoring and auto-ticketing, tooling compatibility versus OS levels, backup and restore, CMDB, DR to name a few)
- Ability to multi-task and prioritize efforts in a dynamic environment
- People management skills
- Awareness of technology and how to leverage
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
Your security clearance and pre‑employment checks
If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality or immigration status, employment history going back 3 continuous years, and an unspent criminal record check (known as Disclosure and Barring Service).
Some roles will also require an additional level of security clearance.
Security Check (SC) Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
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