Role Purpose
The overall purpose of the role of Food & Beverage Lead at Levy is a hands‑on, primarily retail‑focused role that ensures the smooth operation and success of events held at the venue. As the face of the designated area(s) within the venue, the Food & Beverage Lead plays a crucial role in providing exceptional customer experiences to all visitors. The primary responsibility of the Food & Beverage Lead is to lead a team of staff members in delivering food and drink services in accordance with event instructions. This includes but is not limited to serving customers and clients, managing sales, and ensuring compliance with relevant regulations, particularly regarding the sale and service of alcohol for those over 18 years old. In addition to overseeing day‑to‑day operations, the Food & Beverage Lead is expected to embody the CARE mantra and uphold key behaviours such as teamwork and collaboration. The role is critical to driving retail performance while supporting broader hospitality operations to ensure consistently high standards across all event spaces.
Key Responsibilities
- Leadership: Provide effective leadership to a team of staff members, including training, coaching, and supervision to ensure high performance and productivity levels.
- Operations: Oversee the smooth operation of food and drink services, ensuring all tasks are carried out efficiently and in accordance with event instructions.
- Customer Service: Maintain a strong focus on delivering exceptional customer experiences to all visitors and guests.
- Service Delivery: Manage the sale and service of food, beverages, and merchandise, ensuring accuracy in transactions and compliance with relevant regulations.
- Team Collaboration: Foster a positive and collaborative work environment among team members, encouraging open communication, teamwork, and mutual support.
- Health and Safety: Adhere to health and safety protocols, conduct regular inspections and safety walks to identify and address potential hazards.
- Performance Management: Monitor team performance, conduct regular evaluations, provide coaching and recognise outstanding performance to motivate the team.
- Compliance and Regulations: Ensure compliance with all relevant regulations, licensing requirements and company policies, including food safety and alcohol licensing.
- Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the team and across operations.
Person Specification
- Experience: Previous experience in a retail and/or hospitality or events‑related role is desirable, with demonstrated experience in leading teams and delivering exceptional customer service.
- Leadership Skills: Strong leadership abilities, with the capacity to motivate and inspire team members to perform at their best.
- Communication: Excellent communication skills, both verbal and written, with the ability to liaise effectively with team members, clients, and guests.
- Customer Focus: Genuine passion for delivering outstanding customer experiences, with a customer‑centric approach.
- Flexibility: Highly adaptable and able to work in a fast‑paced and dynamic environment, willing to work across different departments.
- Teamwork: A collaborative mindset with the ability to work effectively as part of a team.
- Attention to Detail: Meticulous attention to detail with the ability to maintain high standards of quality and presentation.
- Initiative: Proactive and self‑motivated, with the ability to take initiative and problem‑solve effectively.
- Compliance: Knowledge of relevant regulations and standards, particularly regarding the sale of food and drink and service of alcohol.
- Alignment with Levy Values: Shares and embodies the values and mission of Levy including a commitment to excellence, teamwork, and continuous improvement.
Benefits
- Competitive salary and full company benefits
- 23 days annual leave plus bank holidays, birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva, Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave, 2 additional days leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Equal Opportunities
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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