Fire And Security Technical Support Manager

Technical Support Manager, Academy & Technical Upskilling

Location: Oxfordshire

Salary: £52,000 basic + 22 days holiday + company vehicle

Industry: Fire & Security / Technical Services

About

Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule.

Benefits

• Competitive salary up to £52,000 basic
• Professional development
• Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems
• Flexible working patterns and occasional overnight travel
• Be part of a small, high-performing team

Responsibilities

• Delivering Academy training sessions, both classroom-based and on-site
• Supporting technicians to gain qualifications and improve performance
• Monitoring progress, assessing skills, and providing feedback
• Maintaining training records and content
• Assisting field engineers when required and supporting site visits

Requirements

• Previous experience in technical roles (senior engineer considered) within fire, security, or related industries
• Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems
• Strong IT and networking skills
• Self-motivated, organised, and performance-driven
• Willingness to travel occasionally and stay overnight if required

Desirable

• Academy/trainer experience, technical certifications, and staff development experience

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