Agile Delivery Manager – CRM Implementation – Not-for-Profit sector
Our client in the not-for-profit sector is searching for an experienced Agile Delivery Manager to enable and deliver a roll out of a new Customer Relationship Management (CRM) solution.
To support this change programme, the Agile Delivery Manager will be required to manage multiple agile development work streams and supervise the effective transition from a development state to a steady state BAU.
You’ll be working with key partners and the project work‑stream leads to define and deliver the corporate CRM roadmap, ensuring key transition products are identified and delivered. Candidates should have experience of transitioning complex, business‑critical solutions into steady state BAU. Experience with Microsoft Dynamics 365 configuration and implementation projects is beneficial, but excellent agile delivery experience will also be considered.
Responsibilities
- Actively supervise requirement gathering via embedded business analysts and the definition of MVPs to release cycles.
- Create meaningful user stories, place them within the product backlog, and include them with the sprint cycle.
- Track performance of the development team and measure story completion against current velocity across multiple work streams.
- Lead a cross‑functional team, including solution architects, data architects, business analysts, report designers, consultants, and service providers.
- Manage internal stakeholders actively and resolve conflicts between competing requirements.
- Oversee multiple third‑party service providers.
- Provide frequent reporting to programme and steering board level.
Skills and experience
- Knowledge and experience of implementing enterprise solutions, particularly Microsoft Dynamics 365 CRM and/or ERP solutions.
- Experience using tailored Agile delivery methodology.
- Previous experience of organisational change management initiatives.
- Proven experience of planning, monitoring, reporting, and delivering benefits and outcomes.
- Experience working at a senior level in a high‑profile, complex environment; ability to understand and respond to different perspectives and take a cross‑organisational view.
- Experience of supplier management and of changing supplier services.
- Proven experience of budgetary control and management.
- Proven ability to lead engagement and communication with stakeholders at all levels, both internally and externally, and to influence others.
- Excellent people skills and proven ability to motivate, develop and hold large and diverse teams to account.
- Clear evidence of working effectively as a collaborative and supportive team member.
- Ability to think critically and analytically to draw sound conclusions on the basis of complex data.
- Ability to promote collaborative working across boundaries between teams and create a sense of community.
Reward
This position offers a salary of up to £65,000 p.a. plus a comprehensive benefits package, including 30 days paid holidays (plus bank holidays), a very attractive pension scheme, and Perkbox – a benefits scheme offering more than 200 exclusive perks such as free coffee and discounts on food shopping. This employer supports agile and flexible ways of working and encourages a positive work‑life balance.
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