Mandarin Speaking Network Operation Engineer

Mandarin Speaking Network Operation Engineer

• Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home)
• Responsible for 7*24hr calls answering for network trouble and ICT problem notice
• Responsible for handling notices 7*24hr from Network Operation Centre email and internal system
• Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally
• Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners
• Responsible for checking network element twice a day (may need more times accordingly with different situation)
• Responsible for provisioning of trouble recovery and migration
• Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company’s internal departments
• Responsible for maintaining record for network assets and spare parts, customer’s service records, and other related materials

Requirements

• Fluently English and Mandarin speaking, reading and writing is preferable
• Basic network technical knowledge or related computer major
• Good communication skill and strong sense of responsibility
• Certification of CCNA or HCNA would be considered priority
• Good communication skills

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