Journey Insights Analyst

Calisen is seeking a data-driven Journey Analyst to join our CX/Operations team in Greater Manchester. This role is crucial for enhancing customer journeys from booking to support. You will analyze data and deliver actionable insights to identify pain points and recommend improvements.

The ideal candidate will have experience with data analysis tools like SQL and Power BI, strong attention to detail, and a passion for improving customer experience.

Join us to help shape customer journey metrics and reporting!

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