IT Service Process & Problem Analyst

The British Library is seeking a Service Process and Problem Analyst to enhance operational processes within the Technology service function. You will play a vital role in ensuring documented processes for service requests and incident management align with ITIL principles.

Your responsibilities will include analysing data to uncover recurring problems, maintaining a problem register, and collaborating with key stakeholders to standardize processes. The position offers various employee benefits including a defined benefit pension scheme and flexible working arrangements.

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