Customer Logistics Coordinator – Engineering

Maxwell Consultancy are working exclusively with an engineering business that supplies high‑precision manufacturing services from centres of excellence located in the UK and Europe. We are seeking a Customer Logistics Coordinator to join their team in Basildon.

Key Responsibilities

• Expediting and tracking customer jobs through production to achieve on time delivery targets.
• Keeping Line of Balances and trackers updated on progress of production jobs.
• Overall responsibility for all WIP for customers in the factory, from pre‑launch to shipment.
• Support daily and weekly production meetings.
• Daily communications with leaders across operations / manufacturing to ensure adherence to schedule.
• Supporting Program Managers by providing relevant production progress information to customers.
• Support Continuous Improvement initiatives where required.
• Monitor accuracy of labelling / packaging process to ensure correct parts / finished assemblies reach correct customers at the correct time.
• Ensure that required paperwork is completed and available to support deliveries, coordinating between sites where appropriate.
• Support customer and commercial meetings.
• Report on key customer metrics with action plans for improvement where required and timely escalation where necessary.
• Data maintenance of all WIP and associated sales order lines on Factory Master ERP system.

Skills & Behaviours

• Self‑motivated and focused with a can‑do attitude and an ability to work under pressure.
• Customer centric attitude.
• Great communication and interpersonal skills with the ability to develop and maintain strong relationships and to balance the priorities of multiple stakeholders.
• A positive attitude, patience and self‑confidence are essential to drive activities through the production process.
• Good team member: flexible but collaborative approach combined with proven influencing / negotiation skills will be beneficial.
• Excellent attention to detail plus good planning skills with the ability to handle multiple projects and competing priorities.
• Flexibility to support customer deliveries.

Qualifications & Experience

• Operations admin / customer service experience within a manufacturing environment.

Compensation & Benefits

• Full time, permanent contract.
• 40 hours per week, Monday to Friday.
• Competitive salary on offer.
• 33 days holiday per year, which includes a Christmas closure.
• Pension, life insurance, private medical healthcare, prescription protection eyewear, employee retail discounts.

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