About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
Start Something Extraordinary…
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager, you will regularly meet with the Senior Leadership team to voice feedback, improvements and be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, giving you the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who works well with others
- Strong knowledge of coffee and equipment
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to train new employees, ensuring they follow all recipes, menu procedures and correct uniform standards, and maintain a positive vibe
- Open and close the location safely and responsibly (key holder) and ensure cleaning duties are followed at the beginning, during and end of the shift
- Handle any minor customer issue positively and solution‑focused
- Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, operational profitability, and build a loyal neighbourhood customer base
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full‑time: 35 hours per week, five days of availability required, and must be available to work two peak days (Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- Must be authorised to work in the UK
Experience: Required
Employment: Full‑time
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