Requisition ID18849-Posted –Operations (50000002)–Central Operations (60000358)–Wood Street (14402)–Retail Operations–Permanent–Full Time–National
Salary: Competitive plus comprehensive benefits packageGrade: 3bReporting Line: Proactive Investigation Team ManagerContract Type: PermanentLocation: London, Chesterfield, Bolton/Hybrid
What to expect
As a Proactive Team Investigation Specialist, you will join us on our journey and undertake an influential role by leading proactive, intelligence‑led fraud investigations to identify, develop, and disrupt threats within the Post Office network.
The role converts problem profiles created by the Intelligence Team into structured enquiries, gathers and assesses evidence, and delivers outcomes ranging from disruption and risk mitigation to criminal referral, policy / system improvements and supporting operational performance outcomes. They will also assist with other investigative work as required in support of A&CI outputs.
How our people behave is as important to Post Office, as what is delivered. The Proactive Team Investigation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role, you will need extensive experience conducting proactive or complex fraud investigations within corporate, financial services, public sector, or law enforcement: In addition you will possess:
- PIP 2 equivalent complex investigative qualification and experience.
- Demonstrable ability to convert intelligence leads to structured enquiries and delivers measurable outcomes.
- Strong case management, decision logging, evidence handling, and disclosure awareness.
- Experience collaborating with multi‑disciplinary teams and external partners.
- Excellent written and verbal communication, including concise briefings for senior stakeholders.
- Strong understanding of investigative lifecycle, intelligence grading, evidential standards, and disclosure.
- Practical knowledge of relevant UK legal and regulatory frameworks (as above), whistleblowing protections, employment/disciplinary processes (for insider cases), and sanctions compliance interfaces.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face‑to‑face service remains core to who we are.Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you’re driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
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