We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global‑alignment project while delivering an exceptional, hotel‑inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on‑site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day‑to‑day challenges that arise.
Type of contract: Full‑time, Permanent Hours: 40 per week (Monday‑Friday; on a shift rota basis between 8 AM – 5:30 PM).
Benefits
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
Key Responsibilities
- Driving local engagement and increasing staff satisfaction through on‑site initiatives.
- Being the on‑site presence of Facilities, Hospitality, and Concierge services across all floors.
- Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
- Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time.
- Providing a “one stop shop” for all on‑floor‑related issues, all hospitality and concierge services, managing a high‑volume workload.
- Ensuring the correct H&S procedures are followed and documented, including but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near‑miss procedures.
- Managing any complaints or concerns and liaising with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.
Qualifications
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
- Display excellent personal presentation and interpersonal skills.
- Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
- Be creative, ability to think outside the box and present innovative ideas and solutions.
- Demonstrate confidence when dealing with complaints/issues.
- Be calm and decisive under pressure, while also being confident and having discretion and diplomacy.
- Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).
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