Customer Service/Support Representative – part time

With 16 flight simulators on site, you will be the first point of contact for our clients during their training and will be present at our client lounge, dealing with face‑to‑face questions, feedback and collaborating with other departments on‑site when required. In this role you will take ownership in ensuring that the Client Lounge is welcoming and well‑stocked with supplies at all times. Next to greeting visitors and clients and being responsible for the presentation of our Client Lounge, you will also assist with administrative tasks and support our Front Reception team – working on Reception one day per week.

• Serve as the primary point of contact for clients during their training at the Flight Training Centre in Burgess Hill, West Sussex.
• Welcome clients in a professional and respectful manner, ensuring a positive client experience.
• Support client check‑in processes, including verifying identification, collecting required documentation, and issuing class schedules and access passes.
• Maintain close collaboration with internal departments (Training, Sales, Scheduling) to support client needs and resolve queries or concerns.
• Ensure the Client Lounge is well‑presented, organized, and fully stocked at all times.
• Perform general reception duties including answering the main switchboard, managing post, arranging couriers, and supporting transport and accommodation bookings when required.
• Provide reception desk coverage approximately one day per week.
• Administer client surveys and support related administrative tasks.
• Experience in a customer‑facing or client service role.
• Ability to multitask and work effectively in a fast‑paced operational environment.
• Strong communication and interpersonal skills with a professional and approachable demeanor.
• Basic administrative and organizational skills.
• Availability to work on‑site up to four days per week, including weekends, between 8:00 AM and 2:00 PM.
• Ability to handle confidential information appropriately (e.g., client identification checks).
• Previous experience in reception, hospitality, or customer service environments.
• Experience working in an aviation, training, or corporate services environment.
• Demonstrated ability to collaborate with cross‑functional teams.
• Experience supporting front desk or office administration functions.

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