SERVICE MANAGER
TUXFORD, NOTTINGHAMSHIRE
£50,000 – £55,000 + BONUS + PENSION + HEALTHCARE + DEATH IN SERVICE
Are you from a Refrigeration or HVAC background and understand what it takes to keep a service operation running smoothly?
We’re looking for a hands‑on Service Manager to take ownership of a growing service function within a specialist engineering business serving food production, manufacturing and industrial customers across the UK.
This isn’t a role where you’ll sit behind a desk all day looking at spreadsheets. You’ll be at the centre of the operation – planning engineers, coordinating breakdowns and PPMs, speaking with customers, supporting the service team and helping build a trusted network of subcontractors.
Working closely with senior leadership, you’ll play a key role in shaping how the service department develops as the business continues to grow.
The Role
- Manage the day‑to‑day service operation from the Tuxford office
- Plan and coordinate reactive breakdowns, servicing and PPM activity
- Support and manage field‑based engineers
- Act as the main escalation point for customers and service issues
- Develop and manage subcontractor relationships across the UK
- Ensure jobs are planned, completed and closed efficiently
- Support stock, compliance and service reporting activities
- Work closely with the leadership team to improve service delivery
What We’re Looking For
- Previous Service Management, Service Supervisor or Lead Engineer experience
- Refrigeration or HVAC industry background
- Good planning and organisational skills
- Comfortable managing engineers and dealing directly with customers
- Understanding of F‑Gas requirements and refrigeration systems
- Practical, hands‑on approach with a willingness to get involved when needed
The Opportunity
This is an excellent opportunity for someone who understands the realities of running a service operation and wants to play a key role in a growing business. You’ll have genuine influence, work closely with senior leadership and help shape the future of the service function.
Monday to Friday
Office‑based in Tuxford with occasional UK travel
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