Despatch Administrator

Despatch Administrator

Location: Southampton. Salary: £29,000 p.a. Mon to Fri. Shift Times: 08:00am – 16:30pm.

About the Role

We are seeking a highly organised and detail-focused Despatch & Customer Services Administrator to join our team. This is a fast-paced role within a busy office and manufacturing environment, requiring a high level of accuracy, strong organisational skills and the ability to manage multiple priorities. You will play a key role in ensuring customer orders are shipped on time, documentation is completed accurately and customer enquiries are handled professionally.

What You’ll Be Doing

• Produce Certificates of Conformity, packing lists and product labels
• Arrange UK and international shipments using approved courier services
• Monitor and manage communications, ensuring all requests are processed promptly
• Track shipments and resolve delivery issues where required
• Process documentation relating to customer returns and non-conforming products
• Support compliance with customer, quality and traceability requirements

Essential Skills & Qualifications

• Previous experience within an administrative, logistics, despatch or customer service environment
• Excellent organisational, attention to detail and time management skills
• Ability to prioritise workload and manage multiple tasks simultaneously
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Strong communication skills, both written and verbal
• Professional and customer-focused attitude
• Familiarity with quality management systems, ideally AS9100 or ISO 9001 (Desirable)

If this is the role for you, please do not hesitate to apply or call our office today.

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