Job Summary
Customer Care Associate – Permanent – Location: Peterborough (hybrid model requires colleagues to be in the office at least 40% of their time). Full time – 37.5 hours per week (shift times 8:30am – 5:30pm Monday to Friday). Salary: £26,228 with opportunity to increase through our Pay Progression Scheme after initial training. Training: comprehensive, hands‑on for first 3 months in our Peterborough office.
Responsibilities
- Answer inbound calls from customers and help them use the Aegon Platform to manage their money.
- Listen to customers’ needs and communicate in clear, easy‑to‑understand language.
- Demonstrate empathy and put the customer’s well‑being at the heart of every interaction.
- Maintain high quality and accuracy while meeting targets and deadlines.
Qualifications
- Experience in customer service (contact centre, face‑to‑face, retail, hospitality – that kind of thing).
- Good communicator with an eye for detail.
- Ability to put yourself in a customer’s shoes, take ownership and work flexibly to meet expectations.
- Proficient in Microsoft Office tools such as Outlook, Teams, Word, Excel.
Pay and Benefits
Our entry‑level salary is £26,228 (or £13.45ph). Through the Pay & Progression scheme, your financial reward can grow up to £33,240 (£17.05ph). We contribute 9% of salary to the enhanced pension scheme (you contribute 3%); contributions may be matched up to a combined 20% of salary. A discretionary annual bonus depends on personal and company performance. 34days leave per year (including bank holidays, pro‑rated for part‑time). Private medical cover, life assurance, critical illness cover, enhanced parental leave, and a variety of lifestyle benefits (retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans).
Equal Opportunity Employer
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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