Join us as an Account Governance Manager. In this role, you will join the Corporate Operations Governance team, where you will play a key role in strengthening risk management, governance, and control oversight across reconciliations and account substantiation processes. You will be responsible for reviewing, challenging, and reporting on the integrity, completeness, and effectiveness of reconciliations across the function, supporting the mitigation of financial misreporting risk.
You will drive improvements across complex processes, focusing on simplification, optimisation, and end‑to‑end value, while ensuring adherence to Account Ownership & Reconciliation Standards. The role also involves acting as a subject matter expert, supporting change initiatives and providing analytical insights to enhance operational performance and control effectiveness.
Alongside this, you will lead a high‑performing team, nurturing development and maintaining consistently high standards, while engaging with stakeholders across the organisation to resolve issues, drive alignment, and promote best practice.
Location
This role will be based in Glasgow.
Qualifications
- Proven people and stakeholder management skills, with the ability to communicate clearly, lead, develop, and motivate high‑performing teams.
- Strong experience in risk management, governance, or control assurance, particularly within financial operations regarding corporate operations and reconciliation.
- Experience driving process improvement, including simplification, automation, or the use of AI to enhance efficiency.
- Solid understanding of reconciliation, substantiation, and financial control frameworks, including associated risks.
- Strong analytical capability, with the ability to interpret data, identify trends, investigate anomalies and resolve complex issues across teams.
Preferred Skills and Experience
- Experience working with reconciliation and substantiation tools such as Intellimatch and INFoRM.
- Knowledge of Account Ownership & Reconciliation Standards and associated governance processes.
- Cross‑industry experience enforcing compliance to policies and standards.
- Relevant industry qualifications in financial reporting, reconciliations or continuous improvement methodologies (e.g. Lean).
- Understanding of how the Account Governance team and processes fit into the end‑to‑end Account and Reconciliation framework.
Accountabilities
- Support various business areas with day‑to‑day initiatives including processing, reviewing, reporting, trading and issue resolution.
- Collaborate with teams across the bank to align and integrate operational processes.
- Identify areas for improvement and provide recommendations in operational processes.
- Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
- Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practice in banking operations.
- Participate in projects and initiatives to improve operational efficiency and effectiveness.
Assistant Vice President Expectations
- Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions and business divisions.
- Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance, and determine reward outcomes.
- Demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver a consistently excellent standard (Listen, Energise, Align, Develop).
- Guide team members through structured assignments, identify the need for inclusion of other areas of specialisation, and identify new directions for assignments and projects using cross‑functional methodologies.
- Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls related to the work done.
- Perform work that is closely related to other areas, requiring understanding of how areas coordinate and contribute to the achievement of organisational objectives.
- Collaborate with other areas of work for business‑aligned support to keep up to speed with business activity and strategy.
- Engage in complex analysis of data from multiple sources and solve problems creatively and effectively.
- Communicate complex information, including sensitive material, to stakeholders.
- Influence or convince stakeholders to achieve outcomes.
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