Customer Business Manager
Full time, Derby. Hybrid – three days on-site.
Rolls‑Royce is recruiting a Customer Business Manager for its Civil Aerospace Customer and Business Development team.
Responsibilities
- Work closely with the Chief Customer Officer on priorities ranging from improvement activities, business communications, team engagement and key issues as they arise.
- Manage business priorities in conjunction with business sponsors and report KPIs across all levels of leadership.
- Coordinate and develop commercial excellence initiatives to drive business growth and profitability across the team.
- Distill complex narratives into simple, meaningful communications to engage and align senior leadership, maximizing strategic decision making.
- Coordinate with other Civil Aerospace and Group divisions on key topics affecting customers and commercial optimisation.
- Manage Customer and Business Development Leadership Team governance and key meetings for strategy, performance and change topics.
- Serve as the eyes and ears of the Chief Customer Officer within the Customer Team and Business Development Team.
Qualifications & Skills
- Demonstrates leadership expectations across all levels of the organisation.
- Strong customer orientation and influencing skills.
- Excellent communication skills – oral and written – with the ability to tailor messages to diverse audiences.
- Proven ability to create clarity in ambiguous, fast‑paced environments.
- Capable of engaging teams and functions as a team player and project leader.
- Self‑starter willing to develop the depth and breadth of experience required for the role.
- Ability to build and maintain strong stakeholder relationships.
Benefits
Generous annual leave, retirement savings through the Rolls‑Royce Retirement Savings Trust, Group life assurance, income protection, employee discounts, and the opportunity to participate in the “Your Shares: Matched” programme.
Hybrid working arrangement allows a balance between office, home, or another remote location, with an expectation of about three days per week in the workplace.
Equal Opportunities
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Grade: LevelC. For further information contact Helen Wilson.
Job Category: Customer Account Management. Posting Date 25Jun2026. Posting End Date 08Jul2026.
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