Technology Analyst – Operations (UK Remote)
- Full-time
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Help Build the Future of Engineering Operations
Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist?
We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment.
It’s an opportunity to help define how operational excellence works across Engineering.
What You’ll Be Working On
Improve Application Health & Reliability
You’ll help Engineering teams answer critical questions like:
- Is the application healthy?
- What operational signals matter most?
- How do we reduce noise while improving visibility?
You’ll work with observability and monitoring platforms to:
- Build dashboards and service health reporting
- Analyze operational trends and performance patterns
- Improve alert quality and escalation logic
- Support implementation of APM and telemetry capabilities
- Help Engineering teams operationalize reliability practices
Build Operational Processes That Engineers Actually Want to Use
We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.
You’ll help define and improve:
- Change Management
- Operational governance practices
- Service reliability workflows
You’ll also help ensure our tooling and workflows support the way Engineering teams actually work.
Connect Systems, Data, and Teams
This role sits at the intersection of:
- Operational analytics
- Cross-functional collaboration
You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.
Explore What’s Next
We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:
- AI-enabled operations
- Automation opportunities
- AI agents and operational copilots
- Advanced telemetry and observability practices
What Success Looks Like
You’re someone who:
- Thinks in systems, not silos
- Communicates clearly across technical and non-technical audiences
- Balances pragmatism with long‑term scalability
- Can influence teams without relying on formal authority
What You’ll Bring
Technical & Operational Experience
You likely have experience in one or more of the following:
- Engineering Operations
- Site Reliability Engineering (SRE)
- Technical Operations
- Operational Analytics
- SaaS or Cloud Operations
Familiarity With Tools & Concepts Like:
- Grafana
- CloudWatch
- OpenSearch / Elasticsearch
- Observability & telemetry platforms
- Incident / Problem / Change Management
- SQL and operational data analysis
- APIs and system integrations
- AWS or cloud platform experience
- Data visualization and dashboarding
- AI tooling, automation, or AI agents
- Atlassian ecosystem experience (Jira, Confluence, Assets)
No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.
Why This Role Is Exciting
This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment.
You won’t inherit rigid processes and decades of bureaucracy. You’ll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.
You’ll have the opportunity to:
- Influence operational strategy
- Work across Engineering leadership
- Improve platform reliability at scale
- Shape how modern Engineering Operations evolves
If This Sounds Like You…
If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast‑moving engineering organization — we’d love to talk to you.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote‑first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
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