Camp Operations Manager at Liverpool International Academy (Liverpool FC)

The Camp Operations Manager will be responsible for the administration and project management of the programmes. Reporting to the Camp Director, they ensure that all documentation, coordination and planning of the projects are compiled, completed, collated and shared with all relevant stakeholders.

Responsibilities

• Manage player registration and departure days, acting as the lead member of staff on the front desk and completing the check-in and check-out processes.
• Keep an up-to-date record of all participants on site (including staff and visitors).
• Liaise with venue partners and Head Office to prepare for the following week’s camps, such as allocating and confirming room configurations, catering numbers and general logistics.
• Maintain, update and distribute all necessary project documentation (coaching and classroom registers, room lists, medical and emergency contacts) and liaise with Head Office to update any information.
• Manage all office equipment, restocking and organising repairs where necessary, and sign company property in and out to staff (e.g., keys/uniform and two-way radios). Keep an up‑to‑date inventory of staff and student kit, branding and equipment.
• Oversee the airport arrivals and departures process on site, working with the airport transfers team to ensure travel arrangements are correct and deal with any issues that arise.
• Manage communications with transport providers, off‑site venues and Head Office regarding the logistics and planning for excursions each week.
• Record staff, bedroom, facility and finance logs and report to Head Office each week.
• Work with the Camp Director to ensure incident and accident forms, health and safety reports, and any other camp documentation is up to date and filed correctly.
• Ensure the venue staff have the relevant dietary requirements for staff and students each week.

Qualifications and Expectations

• All staff will contribute to the overall smooth running of the camp. The safety of children is paramount, and high standards expected of working with top brands must be maintained. We expect high personal standards, friendliness, positivity, approachability and the ability to remain professional and calm.
• Be able to handle sensitive situations well, adhering to confidentiality and data protection guidance, have excellent organisational skills, be a good role model and contribute to a positive working environment.
• Have administrative and/or event management experience.
• Excellent communication skills.
• Be calm under pressure.
• Maintain excellent attention to detail.
• Have customer service experience (dealing with phone and email enquiries).
• Have an understanding of confidentiality and data protection issues.
• Have advanced computer skills, experience working with databases and online CRM systems desirable, and the ability to learn quickly.
• Be able to prioritise workload effectively and demonstrate excellent organisational skills.
• Available for at least 4 consecutive weeks between June and July.

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