Complaints Officer

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.

Responsibilities

• Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process
• Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified
• Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate

Qualifications

• Experience of complaint investigation, handling and resolution
• Understanding of the importance of social housing and a commitment to delivering a high quality service
• A collaborative approach to working within a team and wider community
• A positive, customer-focused mindset

#J-18808-Ljbffr…