We are looking for a highly motivated Senior Product Manager to join our team. You are an experienced product manager who considers empathy to be a strength that helps you to develop a deeper understanding of customer needs so that you drive exceptional value for customers. In this role you will work closely with cross‑functional teams, including engineering and design to define requirements that drive growth, innovation, and value for our customers, and you will collaborate with product marketing to bring your product to market.
The ideal candidate will be experienced, detail-oriented, and a high‑ownership product manager who has experience delivering results through coordinating, aligning, and motivating a large group of distributed global stakeholders. You will define and own a 6‑18 roadmap that aligns to our high‑level strategic platform vision. You have excellent communication skills, and you are equally comfortable working with engineering teams as well as presenting to sales, customers and non‑technical teams. You are flexible to work with teams in North American and Hungary.
Key Responsibilities
- Responsible for identifying, defining and articulating the Customer’s met and unmet needs to drive innovation help our customers get their jobs done better.
- Study and understand the market by performing studying market trends, analyzing competitors, assessing data and collecting customer research to shape the roadmap and requirements.
- Collect and analyze feedback from customers, ideas and product metrics data to prioritize and boost customer product satisfaction.
- Rigorously, prioritize the backlog, define success criteria, own trade‑off decisions and guide the engineering and UX design teams on the right design choices for our customers.
- Be involved in product launch/release processes to coordinate cross‑functionally with your product marketing partner to inform product positioning, packaging and supporting collateral.
- Own customer/stakeholder engagement for major product issues and design product value propositions for large audiences (e.g., PR, Marketing, Sales).
- Monitor and track product usage and adoption metrics.
Required Experience/Skills
- 5+ years of experience in product management, preferably in a B2B SaaS software industry.
- Proven track record of successfully launching and managing products.
- Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
- Experience working with cross‑functional teams, including design, engineering, product marketing, and sales.
- Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.
- Analytical mindset and strong problem‑solving skills.
- Understanding of agile development methodologies.
- Strong leadership skills, with the ability to motivate and lead cross‑functional teams to achieve business objectives.
- Passion for technology and a strong desire to innovate and drive change.
Preferred Experience/Skills
- Bachelor’s degree in business, engineering, or related field.
- Experience within the Governance, Risk, Compliance or Policy Management domain.
- Experience with Jira, Aha!, Pendo and/or comparable tools is preferred.
This role is based in New York, with offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. It follows a hybrid work model; when within commuting distance you will be expected to work onsite at least 50% of the time.
We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
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