IronOak Homes is a registered social housing provider committed to delivering quality, safe homes alongside professional housing services that empower residents and communities. With a focus on fostering diverse and inclusive environments, IronOak ensures financial sustainability and adheres to high governance standards. The organization strives to create thriving communities where individuals feel supported and valued. Through its impactful work, IronOak plays a vital role in addressing housing needs and building a better future for residents.
Role Description
This Tenancy Officer role is based in Watford, with flexibility to work from home for part of the week. The role is responsible for the efficient tenancy and occupancy management, utility management and compliance with operational processes. Managing all utilities, council tax, and occupancy infrastructure through detailed spreadsheets, databases and online portals. Ensuring accuracy and completion of rent assessment documentation to maintain, update and ensure accuracy of the operational contract register as well as all internal databases.
Responsibilities
- Track and manage utilities, council tax, and occupancy infrastructure.
- Review and verify rent assessment documentation for accuracy and completeness.
- Maintain a record of rent assessment documentation.
- Circulate reports to the tenancy team and collaboratively work with them to ensure the organisation has accurate, up to date, and reliable data.
- Produce comprehensive reports for senior management, highlighting any historic and current income issues, tenancy issues and any and all gaps in data relating to utilities.
- Ensure that the other members of the organisation are kept up to date with all data collection that is relevant to them.
- Oversee the monitor data accuracy and completeness across the organisation.
- Ensure compliance with procurement policies and procedures.
Requirements
- Experience of using CRM systems, accounting system or other related software
- Experience of working closely with other departments in order to meet deadlines and targets
- Ability to manage own and team conflicting deadlines and prioritise as required
- In depth understanding of utility bills and processes
- Ability to record, interpret and report on data from multiple data sources.
- Understanding of rent and service charge setting
- Understanding of the Standards set by the Regulator of Social Housing
- Understanding of the Housing Act
- Understanding of GDPR
- Excellent written and oral communication skills
- Excellent collaborative working skills
- Good standard of education with good literacy, numeracy and ICT skills
- Good Excel and data management skills
Benefits
Job Type: Full-time
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Enhanced pension
- Hybrid Working
- Flexi-time
Experience Required
- Housing & Tenancy Management: 2 years (required)
- Regulatory Housing Standards: 2 years (required)
- Rent and service charge setting : 2 years (required)
Location
Hybrid remote in Watford WD18 7EA
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