Support Engineer – Ditton

Salary: £25,000 – 33,000 per year

Requirements

• Mechanical or technical background, ideally with experience in a fulfilment centre or similar environment
• Hands‑on tinkerer mindset, comfortable with tools, problem‑solving and learning how things work
• Strong interest in technology, IT systems and automation processes
• Experience with MS365 and Ubiquiti environments is a plus
• Highly IT literate, proactive and able to get things done independently
• Obsessed with improving systems and processes to maximise efficiency

Responsibilities

• Maintain, troubleshoot and repair advanced automation equipment, including conveyors, SLAM machines, pick‑to‑light systems and right‑size packaging machines
• Perform proactive maintenance to maximise uptime and prevent breakdowns
• Carry out reactive repairs to get production lines back up and running quickly
• Provide first‑line IT support to 200+ users, troubleshooting hardware, software, mobile devices and printers
• Assist the IT Manager with infrastructure projects, upgrades and improvements

Technologies

• Hardware
• Support
• Mobile

More

We are looking for an IT & Automation Technician to join our fast‑growing e‑commerce business at our brand‑new office in Maidstone, Kent. This unique role combines hands‑on IT support with automation maintenance across a state‑of‑the‑art fulfilment centre. You will play a pivotal role in keeping systems, machinery, and technology running smoothly, helping our business scale efficiently. This is a permanent, full‑time position (40 hours per week, flexible hours) with a competitive salary of £33,000 dependent on experience, along with a great benefits package and career progression opportunities.

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