Service Design Analyst

Job Overview

We have an exciting opportunity in our Digital team for a Service Design Analyst who will be involved in proactive user experience research, creating deliverables, analysing structures and problems, and proposing solutions to transform services.

Responsibilities

• Conduct user research, problem definition, business analysis, idea generation, process mapping, prototyping, testing, and co‑design the future customer journey.
• Deliver user research deliverables, analyse structures and problems, and propose solutions.
• Lead and coordinate multidisciplinary design teams, identify and deploy the right resources to improve quality and timeliness of outcomes.
• Use tools and methods to enable services to transform working practices through creation and testing of user‑centred digital and non‑digital design.
• Communicate effectively across organisational, technical and political boundaries; simplify complex technical information for non‑technical audiences; practice active listening and advocate team outcomes.
• Apply an agile mindset, iterate quickly and adapt to a fast‑paced, evolving environment.

Qualifications & Skills

• Strong creative and innovative mindset.
• Excellent communication skills with the ability to build relationships quickly.
• Proficiency in simplifying technical information for non‑technical audiences.
• Experience applying agile methodology in all aspects of work.
• Ability to work in fast‑paced, evolving environments with an iterative and flexible approach.

Requirements

• Standard Disclosure and Barring Service (DBS) check required; the Trust will cover the cost.
• Right to work in the UK; visa sponsorship is not available.

Equal Opportunity Statement

We believe in equal opportunities and celebrate diversity. We are an inclusive workplace where everyone is welcome and encouraged to be their authentic selves.

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