Senior Manager – Vendors and Scaled Programs

We are seeking a highly strategic and operationally strong Senior Manager to lead Vendors and Scaled Programs within the Strategic Partnerships & Affiliates (SPA) business. This role sits at the intersection of commercial growth, operational excellence and vendor governance.

Key Responsibilities

• Own business performance outcomes across vendor-supported programs, including revenue delivery, operational efficiency, scalability, and partner performance.
• Develop scalable governance frameworks that enable vendors to operate with autonomy while maintaining accountability to business objectives and operational standards.
• Partner with commercial stakeholders to identify growth opportunities and monetisation initiatives across affiliate and partner ecosystems.
• Drive business reviews, forecasting, prioritisation, and strategic planning across vendor portfolios.
• Build operational frameworks that allow vendors to independently manage day-to-day execution within clearly defined SOPs, SLAs, governance structures, and escalation pathways.
• Drive vendor accountability through structured governance, performance management, quality oversight, and continuous improvement programs.
• Mentor and develop team members while fostering ownership and accountability.
• Champion a continuous improvement mindset across internal and external teams.
• Influence senior stakeholders through strong business acumen, operational credibility, and structured communication.

Qualifications

• 10+ years of experience in partnerships, vendor management or scaled operational environment.
• Solid experiences in growing accounts and driving business development within the affiliate marketing, airline, travel technology/ distribution or finance industry.
• Strong understanding of the digital world and customer needs, with the ability to identify unmet or emerging needs.
• Prior people management experience with demonstrated ability to lead, coach, and develop high‑performing teams.
• Strong understanding of operational governance, service delivery models, and scalable operational frameworks.
• Strong commercial acumen with the ability to balance revenue priorities and operational execution.
• Experience working in fast‑paced and high‑growth environment.
• Excellent stakeholder management and executive communication skills.
• Strong analytical, problem‑solving, and prioritisation capabilities.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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